Overview
Any out-of-pocket payments, including those made through the Nelnet Payment Plan, that qualify for a refund will first be applied to any outstanding balance before being refunded to the student. Refunds are processed when there is a refundable credit on a student's account, which can arise from overpayments (general/non-financial aid refunds) or financial aid (financial aid refunds).
A Financial Aid Disbursement is the excess financial aid students will receive after their aid has been processed and applied to all eligible tuition charges or outstanding balances. Refunds will not be processed if there is a hold on the account. Financial aid refunds are generated twice a week, typically on Monday and Thursday, through a nightly scheduled process. Non-financial aid refunds are generated once a week, usually on Wednesday afternoon, by the Student Financial Services Office.